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cricx FAQ and Support Guide
From opening an account to depositing via bKash, verification and customer support — find detailed answers to everything here.
This page brings together the most frequently asked questions from cricx users. It covers four sections — customer support hours and contact methods, member account creation and management, deposit rules via bKash and Nagad, and the account verification process — with a total of 20 questions and answers. Each answer is direct and factual so you can make the right decision quickly. You can log in at the cricx login page and stay safe by reading the responsible gaming guidelines.
Customer Support
cricx provides round-the-clock customer support. Find details below on support language, channels and what to prepare before getting in touch.
Yes, the cricx customer support team serves in both Bengali and English. This setup is made with Bangladeshi players in mind, so when you describe your issue in your own language, you get a faster and clearer resolution. Write in Bengali on live chat or email and you will receive a reply in Bengali.
cricx customer support is active 7 days a week, 24 hours a day. Day or night, even at midnight during a BPL match, you can join live chat and get an immediate response. This service is not limited to any fixed office hours.
cricx currently has two support channels: live chat and email. Live chat is available directly on the site while logged in and is the most effective option for quick responses. You can also send a detailed description of your issue by email and receive a timely reply. No phone number is published.
To resolve your issue faster, have these details ready before reaching out: your registered username or mobile number, when the problem occurred (date and time), the transaction ID for payment-related issues, and a screenshot if possible. Providing this information helps the cricx support team reach a solution in less time.
Email support response time depends on the complexity of the issue — simple questions are answered relatively quickly, while complex account or payment matters may take a bit longer. For urgent issues, live chat is the better option since you get an immediate response there.
During major cricket matches or the BPL season, live chat may be busier than usual. In that case, send a detailed message by email — your issue will be queued and resolved in order. cricx always treats every player's issue seriously.
Member Account
Frequently asked questions about registration, login and account management are answered here.
On the cricx login page, click the "Forgot password?" link. Enter your registered mobile number or email and an OTP or verification link will be sent to you. Use that code to set a new password. If you have trouble completing the process, let the live chat team know.
The password for your cricx account must be strong — a mix of uppercase letters, lowercase letters, numbers and special characters is recommended. Avoid easily guessable passwords (such as 123456). A username cannot be changed easily once set, so choose carefully at the time of registration.
Registration requires an active mobile number and an email address. A national ID card (NID) or other document may be requested later for identity verification. You must be at least 21 years old to register and all information provided must be accurate. Only one account can be opened per mobile number.
No. Under cricx rules, only one account is permitted per player. Creating multiple accounts from the same person or the same device is considered a violation of the terms and conditions and all accounts may be suspended. All benefits are available through a single active account.
First confirm that the username and password are typed correctly. Check whether Caps Lock is on. Entering wrong credentials multiple times may temporarily lock the account — in that case, wait a while and try again, or use the password recovery option. If the problem continues, contact cricx live chat with your username.
To change your registered phone number, contact cricx support directly. There is no automated self-service option for this because it is directly tied to account security. After identity verification, the support team will process the change.
Deposits and Payments
Find the deposit methods for bKash, Nagad, Rocket and Upay, minimum amounts and solutions to common issues here.
Log in to your account, go to the payment section and select bKash from the deposit options. Send money or make a payment to the indicated number via bKash and enter the transaction ID in the form. The balance is usually added within a few minutes. The minimum deposit amount is ৳100.
After a deposit, the balance usually updates within a few minutes. If there is a short delay, refresh the page. If it still does not appear after 15–20 minutes, contact cricx live chat with the bKash or Nagad transaction ID and the amount. Having proof of the transaction speeds up the resolution.
The minimum deposit is ৳100 across all payment methods — bKash, Nagad, Rocket and Upay. Being able to start playing with a small amount makes this convenient for new players. Note that a 200% bonus of up to ৳10,000 is available on the first deposit.
cricx has not published any information about separate processing charges on deposits. Before making a payment, it is worth checking the fee policy of your own bKash, Nagad or other mobile banking app. Contact support for questions about specific charges.
Yes, Nagad is one of the accepted payment methods on cricx. Follow the same process as bKash — go to the payment section, select Nagad, send to the indicated number and enter the transaction ID. The minimum amount is likewise ৳100.
The minimum withdrawal amount from cricx is ৳500. Withdrawal requests are usually processed within 5 to 30 minutes. Withdrawals can be made through four methods: bKash, Nagad, Rocket and Upay. You must withdraw to the same number used for deposits and under your verified identity.
Account Verification
Find all the answers here on why account verification is needed, what documents are required and what to do if it is rejected.
Yes, this is very important. The name on your cricx account must exactly match the name on your mobile banking account (bKash, Nagad, Rocket, Upay) and your national ID card. Any mismatch will block the verification process and may cause problems with withdrawals.
cricx generally accepts the following documents: national ID card (NID), passport and driving licence. The document must be clear, not cropped at the corners and not expired. A screenshot of the relevant mobile banking account may also be requested for verification.
Account verification is primarily for your own protection. It ensures that no one else can use your account and that withdrawal funds go to the right person. Verification must be completed before withdrawing. cricx follows this process to maintain a safe and responsible gaming environment.
When verification is rejected, the reason is usually given — for example, a blurry image, a name mismatch or an expired document. Fix the issue and resubmit the correct documents. If you do not understand the reason, get help from support via live chat. Correct documents will be re-verified.
If the documents are correct and clear, verification is completed relatively quickly. The time depends on the quality of the submitted documents and the support team's workload at that time. If you need urgent verification, let the live chat team know so it can be prioritised.
It is generally best to submit clear photos of both the front and back of the NID. This speeds up the verification process and reduces the chance of misunderstanding. Take the photos in good lighting so all information is readable. You can also send a scanned copy if needed.
Still have questions? Talk to us directly
If you did not find your answer on this FAQ page or want to know more, the cricx support team is always ready.
Support is available in Bengali and English, 7 days a week, 24 hours a day.
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Email: [email protected]
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