cricx Privacy Policy

1. Introduction and Scope

cricx operates an online entertainment and betting platform for users in Bangladesh. This privacy policy explains what information we collect, the purposes for which it is used, when it may be shared with third parties, and the measures we take to protect your rights.

This policy applies to all services provided through cricx's website, mobile application, and other digital channels. If you have read our Terms and Conditions, these two documents work together as complements to each other.

This policy has been prepared in accordance with applicable laws and digital security regulations of Bangladesh.

2. What Information We Collect

cricx collects user information at various stages. This information can be divided into two main categories:

2.1 Information Provided by the User

During account registration and use, you directly provide the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password
• National ID card or passport details for identity verification
• Mobile banking number for transactions (bKash, Nagad, Rocket, Upay)
• Messages sent to the support team and contact details

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means:

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Session logs — login and logout times, list of pages visited
• Bet and game play history and transaction records
• Preferences and usage patterns via cookies and similar technologies

3. Purpose of Using Information

We use the collected information only for specific and legitimate purposes. These include:

• Creating, verifying, and securing accounts
• Processing deposits and withdrawals and maintaining transaction records
• Keeping betting and gaming services running and providing a personalised experience
• Preventing fraud, money laundering, and unauthorised account use
• Managing bonuses and promotional offers
• Providing customer support and resolving complaints
• Technical improvement of the platform and fixing errors
• Meeting applicable legal obligations

We do not sell your information and it is not shared with any advertising network.

4. Cookies and Similar Technologies

Cookies are used on the cricx website and app. A cookie is a small data file stored on your device that helps remember your preferences and session information on subsequent visits.

4.1 Types of Cookies

• Essential cookies: Required to keep login sessions active and core services functioning — these cannot be disabled.
• Functional cookies: Remember language, theme, and user preferences.
• Analytics cookies: Help us understand which pages are used most so we can improve our services.

You can manage cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

5. Sharing and Disclosure of Information

We generally do not disclose your personal information to third parties. However, some information may be shared in the specific circumstances below:

5.1 Service Provider Partners

Trusted third parties are engaged for payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and security services. These partners receive only the information necessary to complete specific services and are required to meet our privacy standards.

5.2 Legal Obligations

We may be required to disclose information in response to a court order, government investigation, or applicable law. In such cases, only the information legally required is provided.

5.3 Fraud Prevention

Necessary information may be shared with security agencies or relevant authorities to protect accounts and prevent fraud.

6. Information Security and Retention

cricx takes industry-standard technical and organisational measures to keep your information secure. These include:

• Securing data transfers through SSL encryption
• Using encrypted databases at the server level
• A policy of not granting access to accounts without identity verification
• Regular security reviews and system audits
• Limited, role-based data access for staff

The retention period for information depends on the type of service, legal obligations, and the status of the user's account. Even after an account is closed, certain information may be retained for a defined period as required by law.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may request from us at any time a summary of what information we hold about you.

7.2 Right to Correction

If any of your information is incorrect or has changed, you may request that it be corrected or updated.

7.3 Right to Deletion

In certain cases, you may request that your information be deleted. However, some information may be required to be retained for legal or contractual reasons.

7.4 Objection to Processing

You may withdraw your consent to marketing communications at any time. Please write to our support team in this regard.

To exercise these rights, contact us directly. cricx prioritises the protection of user privacy as part of its commitment to the Responsible Gaming policy.

8. Minor Users

All cricx services are intended only for users aged 21 and above. We do not knowingly collect personal information from any minor. If someone registers by providing false information about their age and this is confirmed, that account will be cancelled and the associated information will be deleted.

If a parent or legal guardian becomes aware that a minor is using our platform, they may contact us.

9. International Data Transfers

Due to the location of our server infrastructure and service provider partners, some information may be stored or processed outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the third-party country and that international-standard security agreements are in effect.

10. Third-Party Links and Services

Our platform may sometimes contain references to third-party services. These services have their own privacy policies and cricx is not responsible for them. You are advised to read the relevant party's policy before using those services.

11. Policy Changes and Updates

We may update this privacy policy at any time. When changes are made, the "Last updated" date at the top of this page will change. For significant changes, users will be notified through the platform. Continued use of the service after changes have been made will be considered acceptance of the updated policy.

For more details about our services, you can visit our frequently asked questions section — our FAQ page has answers to common questions about payments, accounts, and security.

12. Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please contact our support team: