Play responsibly,
stay safe
cricx believes betting is entertainment — it should not become a burden. On this page you will find ways to stay in control, signs to watch out for, and where to get help if you need it.
The main purpose of playing at cricx is entertainment. From cricket betting to live casino — everything is meant to be enjoyed within a set budget and time. When entertainment becomes habit and habit goes out of control, it is no longer a source of enjoyment.
The general rules and restrictions on play are detailed on our Terms and Conditions page. On this page we separately address the aspects of responsible gaming — because cricx wants every user to stay aware of their own situation.
Betting always carries financial risk. No strategy or system guarantees a win. So before each session, decide for yourself — how much money and how much time you will spend.
Age verification and access
If anyone under 21 lives in your home, make sure they cannot access your cricx account or device. Not sharing your password, keeping auto-login turned off on your device, and logging out after every session are good habits to follow.
Under our Privacy Policy on account matters, keeping personal information secure is our responsibility. Full control of an account should remain with the registered person only.
Ways to keep yourself in control
cricx provides several tools to help you play within limits. Using them is not a sign of weakness — it is a sign of good judgement.
Deposit limits
Set a limit on how much you deposit per day, week or month. Once a limit is set it takes effect immediately; requests to increase it are subject to a short delay so you can make the decision with care.
Session time limits
Set how long you play in one sitting. When the time is up the system will notify you and, if needed, end the session. This helps avoid fatigue from long sessions and keeps the quality of your decisions up.
Reality check
After a set period of time cricx will remind you — how long you have been playing and how much you have spent in total. This notification helps you assess the situation and make an informed decision.
Cooling-off break
If you want to temporarily close your account for a few days or weeks, request a cooling-off period. You will not be able to log in during this time. Contact the support team to activate it.
Self-exclusion
If you feel you need a long-term break, you can apply for a permanent or extended self-exclusion. Once activated, the process to reverse it is kept deliberately slow.
Loss limits
Set a limit in advance so that betting for the session or the day stops once you have lost a certain amount. This reduces the risk of chasing losses and falling into a bigger hole.
To use these tools, contact cricx directly via 24/7 live chat or email support. The support team is ready to help in both Bengali and English. You can also check our FAQ page for common questions.
Recognise the warning signs
If you notice any of the following in yourself, it may be a sign of problem gambling. Assess yourself honestly.
- You keep betting in an attempt to win back lost money, and each time you place a larger bet.
- You are spending more time or money than you planned and do not even notice it yourself.
- You are hiding information about your betting from family or friends, or lying to them about it.
- When you cannot play, you feel restless, irritable or anxious.
- You are betting with borrowed money or money set aside for living expenses.
- You have tried repeatedly to stop or cut down on betting but cannot manage it.
- Your work, studies or relationships are suffering, yet you continue to bet.
If you notice several of these signs in yourself, take it seriously. Seeking help early can stop the problem from growing further.
Where to get help
Rather than trying to deal with it alone, seek support from a reliable source.
cricx live chat
Talk to our support team at any time, day or night. Requests for self-exclusion, deposit limits or account closure can be made directly through live chat.
24/7 live chat — Bengali and English
Email support
If you want to explain your situation in detail or keep a written record, contact us by email. The support team will respond promptly and guide you through the necessary steps.
Family and close ones
Let a trusted family member or close friend know about your situation. Support from someone close can be just as effective as professional help on the path to recovery.
Professional counselling
Speak with a mental health professional or addiction counsellor. A doctor or psychologist can also provide initial guidance on this matter.
Support groups
Connect with people who have been through the same situation. Social support networks and community groups can provide real mental strength.
Educate yourself
Read about the patterns of problem gambling, its causes and ways to cope. Awareness itself is a strong form of prevention.
cricx's commitment
What we do
- We verify age at account registration and block access for minors.
- We activate deposit limits, session limits and self-exclusion immediately upon a user's request.
- We do not send any promotional messages to users who are under self-exclusion.
- The support team is available 24/7 — in both Bengali and English.
- If an unusual betting pattern is detected, we proactively notify the user.
- We clearly state the 21+ age requirement in all advertisements.
To learn more about cricx, visit our About Us page — it has full details about our service principles and platform.
Betting always carries the possibility of financial loss. Keep that fact in mind with every decision you make. Play for entertainment, not in the hope of winning — and set a budget and a limit for that entertainment.